Christmas 2024 opening hours

Please note that there will be some changes to our opening hours during the festive period including some service closures. See below for information.

Monday 23rd December: 9:00am – 5:00pm

Tuesday 24th December (Christmas Eve): 9:00am – 5:00pm

Wednesday 25th December (Christmas Day): Closed

Thursday 26th December (Boxing Day): Closed

Friday 27th December: 9:00am – 5:00pm

Saturday 28th December: Closed

Sunday 29th December: Closed

Monday 30th December: 9:00am – 5:00pm

Tuesday 31st December (New Year’s Eve): 9:00am – 5:00pm

Wednesday 1st January (New Year’s Day): Closed

Thursday 2nd January: Normal core hours resume

I need help out of hours, what can I do?

Non-emergency:

Please call 111 or visit 111.nhs.uk

Emergency:

Please call 999 or visit your local Accident and Emergency department (A&E) if it is safe for you to do so.

Mental Health Crisis:

If you find yourself in a mental health crisis and need urgent support, help is available.

If you live in North Staffordshire and Stoke-on-Trent, call 0800 0328 728 and press option 1.

If you have a hearing impairment or are unable to use the telephone, you can text the All Age Access Team on 07739 775202 and the team will respond as soon as possible (please note: this text service is charged at your network provider’s rate).

If you live anywhere else in Staffordshire, call 0808 196 3002

If you have a hearing impairment, you can email the Mental Health and Social Inclusion Hub mhsi.staffordshire@mpft.nhs.uk and the team will respond as soon as possible.

Alternatively, you can call (18001) 0808 196 3002 using the Relay UK app on your smartphone, tablet or computer.

Drug & Alcohol Rehabs:

Discover Effective Drug and Alcohol Rehabs in Staffordshire and Near Staffordshire.

  • NHS 111

    Visit NHS 111 online

    Call: 111

    You should use the NHS 111 service if you urgently need medical help or advice, but it’s not a life-threatening situation.

    For medical emergencies, call 999.

  • Samaritans

    Visit the Samaritans website

    The Samaritans offer a 24-hour confidential telephone helpline.

    Call: 116 123 (24 hours, 365 days)
    Email: jo@samaritans.org

  • Talk to Frank

    Visit the Talk to Frank website

    Free 24/7 confidential drug advice.

    Call 0300 123 6600 or text 82111

    Their live chat service operates from 2pm-6pm, 7 days a week.

  • Domestic Abuse Support

    Visit the New Era website

    There is a higher risk for domestic abuse at Christmas time. If you’re experiencing domestic abuse and want confidential advice or support, please call New Era on 0300 303 3778 (24 hours).

    Always call 999 in an emergency.

  • Safeguarding Concerns

    Staffordshire County Council have responsibility for safeguarding children and adults with care and support needs. An Emergency Duty Team is available daily 5pm-9am, plus 24 hours Bank Holiday and weekends on 0345 6042886.

    Call 999 in an emergency, where someone is in danger or at risk of immediate harm.

Worried about money or food and need help?

If you are worried about not having any money for food, please speak to your local service to help you find your local food bank/soup kitchen.

Free Christmas Dinners:

Tilly’s Voice, Queen St Community Centre, Burton-upon-Trent, DE14 3LW.
1pm–4:30pm. To register, email support@tillysvoice.co.uk

Pye Green Christian Centre, 521 Pye Green Road, Hednesford, Cannock, WS12 4LP.
Opening on Christmas Day for lunch and festivities from 10am onwards. Call 01543 422394.

Chadsmoor Methodist Church, 251 Cannock Road, Chadsmoor, Cannock WS11 5DD.
Opening on Christmas Day for lunch and festivities from 12pm onwards. Call 01543 876610.

Aldi is also providing Christmas lunches between 17-19th December to Community Shop members.
Become a member by clicking here.

Benefits and Wages

Benefits and wages may be paid earlier, so remember that this money must last you for longer.

If you are alcohol-dependent, it is important to make your money last. Do you have enough alcohol for Christmas Day and the Bank Holidays? When you are alcohol-dependent you cannot just abruptly stop drinking, as this may cause seizures and blackouts, and places you at greater risk of harm. If you find yourself having withdrawals and have no access to alcohol, you must call for help via 111, or 999 in a life-threatening emergency.

If you are worried or low because times are hard this Christmas, there are things you can do to help yourself. Money problems can cause distress at any time of the year, but even more so at Christmas. As well as causing practical difficulties for you and your family, money problems can affect how you feel and lead to anxiety and low mood. Take a look at some support options below.

Emergency Accommodation

All district and borough housing authorities in Staffordshire operate a 24/7 service for homelessness, where they can place people in emergency accommodation if there is no alternative available to them.

Contact details for each district are listed below to enable those in need to be transferred to the Housing Options/Homelessness teams.

District or Borough Area Contact during office hours Emergency Out of Office hours
Cannock Chase 01543 462 621 01543 462 621
East Staffordshire 01283 508 120 01283 508 126
Lichfield 01543 308 000 01543 308 000
Newcastle-under-Lyme 01782 717 717 01782 615 599
South Staffordshire 01902 696 504 01902 696 000
Stafford 01785 619 000 01785 619 170
Staffordshire Moorlands 0345 605 3010 01629 532 600
Tamworth 01827 709 709 option 9 between 8:45am–5:10pm 01827 709 709 option 1 between 5:15pm-8:45am