Well done for taking the first step!

Staffordshire Treatment and Recovery Service (STaRS) brings together four different organisations to offer specialist treatment, expert clinical care, and support from people with lived experience – all in one place. This means you can get help from professionals including specialist clinical care, as well as connect with others who have been through similar experiences and understand what you’re going through.

We want you to experience the benefits of us working together right from the very start, and as soon as we receive your referral we arrange a session with you to help you start on your journey recovery journey.  This early support helps you feel connected, motivated, and ready to take the next steps in your recovery.  Each session is run together by assessment and engagement workers and people from LERO, making sure everything fits well with the wider Staffordshire Treatment System and that you get the right support from the start.

STaRS is the name of the service that brings together Inclusion (part of Midlands Partnership University NHS Foundation Trust) along with Lived Experience Recovery Organisations (LERO) Betterway Recovery, and Chase Recovery and rehabilitation service BAC O’Connor. We come together to provide a fully rounded package of care for people living in Staffordshire under the service name STaRS.

How to Refer Into Our Service

Referring into our service is simple, secure, and tailored to your needs. You’ll be guided through a secure webpage where you select your local service, your age, and the substance you want support with, ensuring you’re directed to the right referral pathway.

  • Young People:
    If you’re under 18, you’ll be taken to a brief form to provide essential information so we can support you appropriately.

  • Adults (Self-Referral):
    Adults referring themselves will complete a short screening tool to help us understand how your substance use is affecting you. If you only need information or educational awareness, you’ll be directed to useful self-help materials. If the screening shows you would benefit from our support, you’ll be taken to a referral form to provide the details we need to get in touch.

  • Family Members or Carers:
    If you are a family member or carer, please select that option. You will be asked for brief information about the person you are referring, and we will make contact with them directly to offer support.

  • Professionals:
    If you’re a professional making a referral, select the professional option and complete the referral information; we’ll then contact the person you’re referring directly.

Our process ensures everyone gets the right support, guidance, or information, quickly and securely.

How will I know that the referral has been submitted?
You will see a confirmation screen when the referral has been submitted.
If you do not see the screen, please try again or contact the Inclusion Team by phone on 0300 124 0356

Need help or guidance making the referral?
We have videos and a how-to guide available for you to view, designed to make the referral process easy and straightforward.
The how-to guides can be accessed here:
Referring yourself how-to-guide
Professional referring someone how-to-guide
Family/carer making referral for someone else how-to-guide

You can watch the short video guide by selecting the blue bar that represents you below: